How to Win the Big One!
Stop telling people to “do better.” Give them
data, facts, and information. They will make better decisions if given timely
and accurate information. If they don’t get the information from you, where do
you they think they will get the information from?
I
believe that those of us who have a good grasp on self-management often
struggle when managing (restoration business coaching) others because we quickly get
annoyed when employees don’t perform to the level we would have accomplished.
We knew how to do it right the first time. So should they. It’s probably
because they are dumb or lazy. Or they may not have received the training or
lack the reasoning skills to take the same amount of ownership in their role
that we have in ours. The problem lies in that we are all individuals, and
individuals need timely and accurate information to make informed decisions.
They need proper coaching.
Sometimes
Players Don’t Make Coaches
Some
people are excellent at their craft but struggle to elevate others because what
came easy to them doesn’t for someone else. Some people are naturally artistic;
I can barely draw a tree. Some can sing while others struggle to find the right
note. Look at major sports stars for example. What do Magic Johnson, Ted
Williams, Bart Starr, and Isiah Thomas all have in common? They’re great
players who failed as coaches. Why? They knew how to “do better” because they made a career
out of it. They thought they could just pass on their natural talent instead of
helping others develop theirs. In reality, they couldn’t show others how to do
what they did and then let ego and annoyance hold everyone back, including
themselves.
Restoration
Business Coaching Can Help
If you consider yourself a
Babe Ruth in performance, understand what it takes to be a Nick Saban in
leadership. Information is power, not just for you but for them as well. Hire
those who want to win, and give them both the goals and the key performance
indicators to get there. Don’t tell your estimator that he or she needs to make
more money on water losses. Show them how, track their results, and give them
feedback. Don’t tell your operations manager to reduce turnover. Find out why
people are leaving, meet with him or her, make changes, and show the numbers to
them as often as possible. Just like when you were raising your kids, they will
learn the right way from you or they will learn something else on their own.
Your call, boss.
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